MY-WAY offers a 2 day return window for accounts that meet the requirements for return.
Send a Complaint
Also include pictures of the payment you made to [email protected] as a means of evidence.
Re-Fund after Authorization
Once your claim is validated, That your account is not updated two days after your payment, you can request for refund and it will be authorized.
Refund of Money
Any money paid to us will be refunded to the account which was used in paying.
Upon your confirmation of the refund our service with you will be terminate without any further obligation on MY-WAY.
Items not eligible for Returns
How long do I have to request for return?
You can request a return within 2 days for all eligible items if:
- You receive a wrong, damaged, defective, product standard/quality or incomplete item.
- You change your mind, with the exception of underwear, adult toys, groceries, perfumes, cosmetics, hair extensions and jewelry.
Note that for changed mind, the return has to be authorized by the seller
When returning an item if hardware, ensure all seals, tags and accessories are left intact and the item is in its original packaging. If you have created a password on the device you wish to return, please ensure it is removed, otherwise, your return will be invalid.
Requirements for Returns
|REASONS FOR RETURN||DESCRIPTION||TAGS/LABELS ATTACHED||ORIGINAL PACKAGING||COMPLETE ACCESSORIES & FREE GIFTS||NEW CONDITION||NOT DAMAGED|
|Changed mind request||Product unused, (this applies to products in fashion category only).|
|Wrong Items||Products delivered differently from what was displayed on the website, the return will be authorized after validation and once the item is returned, item cost and shipping fee will be refunded.|
|Incomplete Item||Product delivered is partial from what was displayed on the website. A return will be authorized after validation if the item cannot be completed. Once the item is returned, the item cost and shipping fee will be refunded.|
|Defective Items||Product delivered has manufacturers defects was delivered dead on arrival, return will be authorized after validation.|
|Damaged (in transit)||Product has visible damage, return will be authorized after validation. Complaint must be laid within 24 hours.|
|Subscription||Payment for subscription, paid and within two days not activated for the service.|